Privacy policy

Privacy Policy

At KiviKartt, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains what information we collect when you visit or use our website, place an order, create an account, contact us, or otherwise interact with our services, how we use that information, when we share it, and the choices available to you.

By using KiviKartt, you acknowledge that you have read and understood this Privacy Policy. Where applicable, we will obtain consent in accordance with applicable law.

1. Information We Collect

Depending on how you interact with our store, we may collect the following categories of information:

Information you provide directly

When you create an account, place an order, contact us, subscribe to communications, or otherwise interact with us, we may collect:

  • Full name

  • Email address

  • Mobile or telephone number

  • Billing and shipping address

  • Account login information

  • Order and purchase information

  • Information you provide when contacting customer support

  • Reviews, feedback, or other information you voluntarily submit

Payment information

Payments made through our website may be processed by third-party payment providers.

We generally do not store complete payment card numbers, CVV numbers, UPI PINs, or banking passwords on our own systems. Payment information may be collected and processed directly by the relevant payment provider in accordance with its own privacy policy and security practices.

Information collected automatically

When you browse our website, certain information may be collected automatically, including:

  • IP address

  • Browser type and version

  • Device type

  • Operating system

  • Pages viewed and interactions with our website

  • Referring website or page

  • Approximate location derived from technical information

  • Date, time, and duration of visits

  • Website performance and diagnostic information

We use this information primarily to operate, secure, maintain, and improve our website and services.

2. How We Use Your Information

We may use personal information for legitimate business purposes and, where required, with your consent.

These purposes may include:

  • Processing and fulfilling orders

  • Delivering products to you

  • Processing payments and refunds

  • Providing customer support

  • Communicating with you about your orders

  • Managing customer accounts

  • Sending service-related notifications

  • Improving our products, website, and shopping experience

  • Personalizing content and recommendations

  • Detecting and preventing fraud, abuse, and unauthorized activity

  • Maintaining website and information-security measures

  • Understanding website usage and performance

  • Sending marketing communications where permitted and, where required, with your consent

  • Complying with applicable laws, regulations, legal processes, and governmental requests

  • Establishing, exercising, or defending our legal rights

We aim to collect and use only information that is reasonably necessary for the relevant purpose.

3. Cookies and Similar Technologies

KiviKartt may use cookies, pixels, tags, local storage, and similar technologies.

Cookies are small files stored on your device that help websites remember information about your visit.

We may use cookies for purposes such as:

  • Keeping items in your shopping cart

  • Maintaining login sessions

  • Remembering preferences

  • Understanding how visitors use our website

  • Measuring website performance

  • Improving website functionality

  • Supporting advertising or marketing activities, where applicable

Some cookies may be placed by third-party service providers that operate on our behalf.

You can control or disable certain cookies through your browser settings. However, disabling essential cookies may prevent some features of our store, such as shopping-cart or checkout functionality, from working properly.

Where applicable, we will provide choices regarding non-essential cookies and similar technologies.

4. Third-Party Services and Data Sharing

We may use trusted third-party service providers to operate our business and provide services to you.

Depending on the services enabled on our Shopify store, these may include:

  • Shopify and hosting/platform providers

  • Payment processors and payment gateways

  • Shipping and logistics providers

  • Order-fulfillment providers

  • Customer-support platforms

  • Email and communication providers

  • Analytics providers

  • Advertising and marketing platforms

  • Fraud-prevention and security providers

  • IT, technical, and professional service providers

We may share information with these providers only to the extent reasonably necessary for them to provide their services or for other lawful purposes.

We may also disclose information where required by applicable law, court order, regulatory authority, governmental request, or legal process, or where reasonably necessary to protect our rights, customers, property, or the security of our services.

We do not sell your personal information for money.

Where a third-party service provider processes personal information on our behalf, we seek to use appropriate contractual, organizational, and technical safeguards.

5. International Data Transfers

Some third-party service providers we use may process or store information outside India.

Where personal information is transferred or processed outside India, we will take steps required by applicable Indian law and applicable contractual or technical safeguards.

The countries and locations in which information may be processed can depend on the third-party services integrated with our store.

6. Data Security

We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, misuse, loss, or destruction.

These measures may include:

  • Access controls

  • Authentication and account-security measures

  • Encryption or secure transmission where appropriate

  • Monitoring and security procedures

  • Limited access to personal information

  • Vendor and service-provider controls

  • Appropriate backup and recovery measures

However, no method of transmitting or storing information over the internet can be guaranteed to be completely secure.

You are responsible for maintaining the confidentiality of your account credentials and should notify us promptly if you believe your account has been accessed without authorization.

7. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • Complete transactions

  • Provide requested services

  • Maintain business and transaction records

  • Resolve disputes

  • Prevent fraud and abuse

  • Comply with legal, tax, accounting, and regulatory obligations

  • Establish, exercise, or defend legal claims

When personal information is no longer required, we will take reasonable steps to delete it, anonymize it, or otherwise dispose of it securely, subject to applicable legal requirements.

8. Your Privacy Rights

Depending on applicable law and the circumstances of the processing, you may have rights regarding your personal information.

These may include the ability to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate or incomplete information

  • Request deletion or erasure where legally applicable

  • Withdraw consent where processing is based on consent

  • Request information about how your personal data is being processed

  • Raise a complaint or grievance regarding our handling of your information

  • Exercise other rights available under applicable Indian data-protection law

Where consent is the basis for processing, withdrawing consent will not affect the lawfulness of processing carried out before withdrawal. Withdrawal may also affect our ability to provide certain services where that processing is necessary for the service.

To exercise an applicable privacy right, contact us using the details in the Contact Us section below.

We may need to verify your identity before completing certain requests. This is intended to protect your information from unauthorized requests.

9. Marketing Communications

If you subscribe to promotional communications, we may send you information about products, offers, promotions, or other updates.

You can unsubscribe from marketing emails by using the unsubscribe link included in the communication or by contacting us.

Even if you opt out of marketing communications, we may still send essential transactional or service-related messages, such as order confirmations, shipping updates, payment notifications, account notices, or responses to your support requests.

10. Children's Privacy

Our website is not intended to knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review the matter and take appropriate action.

11. Third-Party Websites

Our website may contain links to websites, applications, or services operated by third parties.

This Privacy Policy does not apply to those third-party websites or services. We encourage you to review their respective privacy policies before providing them with personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, services, or applicable legal requirements.

When we make changes, we will update the Last Updated date at the top of this policy. Where required by applicable law, we will provide additional notice or obtain consent before material changes take effect.

We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have questions about this Privacy Policy, want to exercise an applicable privacy right, or wish to raise a privacy-related complaint, please contact us:

KiviKartt.shop
Legal/Business Name: KiviKartt.
Address: Hyderabad, Telangana, India.
Email: [privacy@yourdomain.com]

For privacy requests, please use the subject line “Privacy Request – KiviKartt” where possible.

We will review and respond to privacy requests in accordance with applicable law.

14. Governing Law

This Privacy Policy is intended to operate in accordance with applicable laws of India, including applicable data-protection, information-technology, consumer-protection, and e-commerce requirements.

If any provision of this Privacy Policy is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

Important: This Privacy Policy should be read together with KiviKartt's Terms & Conditions, Shipping Policy, Refund/Return Policy, and other applicable store policies.