Terms of service

Terms of Service

Welcome to KiviKartt. These Terms of Service (“Terms”) govern your access to and use of our website, products, and services.

By accessing KiviKartt.shop or placing an order, you agree to these Terms. If you do not agree with these Terms, please do not use our website.

These Terms are intended for an e-commerce business operating in India and should be reviewed by an Indian legal professional before publication.

1. Account Terms

You may be able to create an account to use certain features of our website.

You agree to:

Provide accurate and complete information.
Keep your account information up to date.
Keep your login credentials confidential.
Be responsible for activity occurring through your account.
Notify us promptly if you believe your account has been accessed without authorization.

You must not use another person's account without permission.

We reserve the right to suspend or terminate an account where we reasonably believe it has been used fraudulently, unlawfully, abusively, or in violation of these Terms.

2. Eligibility

You must have the legal capacity to enter into a binding contract under applicable Indian law to place an order through our website.

If you are purchasing on behalf of a business or organization, you confirm that you have authority to bind that entity to these Terms.

3. Products and Product Descriptions

We make reasonable efforts to ensure that product descriptions, photographs, specifications, dimensions, colors, prices, and other information displayed on our website are accurate.

However:

Actual colors may vary depending on your device or display.
Product packaging may occasionally differ from photographs.
Manufacturers may make changes to specifications or packaging.
Minor variations may occur between displayed images and the delivered product.

We reserve the right to correct errors, inaccuracies, or omissions and to update product information at any time.

Nothing on our website should be interpreted as a guarantee that a particular product will always be available.

4. Pricing and Payment

All prices displayed on KiviKartt.shop are stated in Indian Rupees (INR) unless otherwise indicated.

Applicable taxes, shipping charges, delivery fees, or other charges will be displayed where applicable before you complete your purchase.

We reserve the right to change prices at any time. A price change will not affect an order that we have already accepted, except where permitted by law or where an obvious pricing error has occurred.

We may offer payment through third-party payment providers. Your payment may be subject to the terms and privacy policies of the relevant payment provider.

You agree to provide valid and authorized payment information and represent that you have the right to use the selected payment method.

5. Orders and Order Acceptance

When you place an order, you are making an offer to purchase the selected products.

After placing an order, you may receive an automated order confirmation. An order confirmation does not necessarily mean that we have accepted the order.

We reserve the right to accept or decline an order for legitimate reasons, including:

Product unavailability
Pricing or product-description errors
Payment issues
Suspected fraud or unauthorized activity
Shipping restrictions
Duplicate or unusually large orders
Violation of these Terms
Other circumstances permitted by applicable law

If we cancel an order after payment has been received, we will initiate an appropriate refund to the original or applicable payment method, subject to applicable payment-provider procedures and law.

6. Shipping and Delivery

We will make reasonable efforts to dispatch and deliver orders within the estimated timeframe displayed at checkout or communicated to you.

Delivery times are estimates and may vary because of factors outside our reasonable control, including:

Courier delays
Weather or natural events
Public holidays
Transportation disruptions
Incorrect or incomplete delivery information
Customs or regulatory requirements
Unforeseen operational circumstances

You are responsible for providing an accurate delivery address and contact information.

If a package cannot be delivered because of an incorrect address, refusal to accept delivery, repeated failed delivery attempts, or other circumstances attributable to the customer, additional delivery charges or other consequences may apply where permitted by law.

For further details, please refer to our Shipping Policy.

7. Returns, Replacements, Cancellations and Refunds

Our returns, replacements, cancellations, and refund procedures are governed by our Refund and Return Policy, which forms part of these Terms.

Where a product is eligible for return, replacement, cancellation, or refund, you must follow the applicable procedure and timeframe specified in that policy.

Certain products may be non-returnable or subject to special conditions due to their nature, hygiene considerations, customization, perishability, or other lawful restrictions.

Nothing in this section is intended to exclude or restrict any consumer rights that cannot lawfully be excluded under applicable Indian law.

Where a refund is approved, the timing of the refund may depend on your payment provider, bank, or other financial institution.

8. Prohibited Uses

You agree not to use KiviKartt.shop for any unlawful, fraudulent, abusive, or unauthorized purpose.

You must not:

Violate any applicable Indian or other applicable law or regulation.
Attempt to gain unauthorized access to our website or systems.
Interfere with the security or operation of our website.
Use automated systems to scrape, crawl, or collect website data without authorization.
Submit false, misleading, or fraudulent information.
Use stolen or unauthorized payment methods.
Engage in fraudulent transactions or chargeback abuse.
Attempt to purchase products for unlawful purposes.
Introduce malicious code, viruses, or harmful software.
Reproduce, copy, distribute, or exploit our website content without authorization.
Impersonate KiviKartt, our employees, representatives, or another customer.
Abuse promotions, discounts, referral programs, or other offers.
Use the website in a way that could damage our business, customers, service providers, or reputation.

We may restrict or terminate access where we reasonably believe prohibited activity has occurred.

9. Intellectual Property

Unless otherwise stated, the KiviKartt.shop website and its content—including logos, branding, text, graphics, photographs, product presentations, designs, and other materials—are owned by or licensed to us and are protected by applicable intellectual-property laws.

You may access and use our website for personal, lawful shopping purposes.

You may not reproduce, modify, distribute, sell, publicly display, or commercially exploit our content without our prior written permission, except where permitted by law.

10. User Reviews and Submissions

If you submit reviews, comments, photographs, feedback, or other content to us, you represent that:

The content is truthful and not misleading.
You have the right to submit it.
It does not violate another person's rights.
It does not contain unlawful, defamatory, abusive, or infringing material.

To the extent permitted by law, you grant us a non-exclusive, royalty-free license to use, reproduce, display, and publish submitted content for operating, promoting, and improving our business.

We may remove content that we reasonably believe violates these Terms or applicable law.

11. Third-Party Services and Links

Our website may use or link to third-party services, including payment providers, shipping providers, analytics services, advertising platforms, and other technology providers.

Third-party services may have their own terms and privacy policies. We are not responsible for third-party services that are outside our reasonable control.

Your use of a third-party service may be subject to that provider's separate terms.

12. Website Availability

We aim to keep KiviKartt.shop available and functioning reliably, but we do not guarantee that the website will always be uninterrupted, error-free, secure, or available.

We may temporarily suspend or restrict access for maintenance, security, updates, technical issues, or other legitimate operational reasons.

13. Disclaimer

To the maximum extent permitted by applicable law, our website and its content are provided on an “as available” basis.

We do not make warranties beyond those that are expressly provided or cannot legally be excluded under applicable law.

Nothing in these Terms limits statutory consumer protections or other rights that cannot legally be excluded or restricted.

14. Limitation of Liability

To the maximum extent permitted by applicable law, KiviKartt and its owners, employees, affiliates, service providers, and representatives will not be liable for indirect, incidental, special, consequential, or punitive losses arising from your use of the website or purchase of products, except where such liability cannot lawfully be excluded.

Where liability can legally be limited, our liability will be limited to the extent reasonably permitted under applicable law and, where appropriate, to the amount paid by you for the relevant product or transaction giving rise to the claim.

Nothing in these Terms is intended to exclude or limit liability for matters that cannot legally be excluded or limited under Indian law.

15. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless KiviKartt and its directors, employees, representatives, and service providers from claims, losses, liabilities, damages, and reasonable expenses arising from:

Your violation of these Terms;
Your unlawful or unauthorized use of the website;
Your violation of another person's rights; or
Fraudulent or abusive activity associated with your account or transactions.

This provision does not apply to the extent that the relevant claim results from our own unlawful conduct or liability that cannot legally be transferred to you.

16. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, products, services, technology, or applicable law.

When we update these Terms, we will revise the Last Updated date above.

Your continued use of KiviKartt.shop after updated Terms become effective constitutes acceptance of the revised Terms, to the extent permitted by law.

17. Governing Law and Indian Jurisdiction

These Terms are governed by and interpreted in accordance with the laws of India.

Subject to any mandatory consumer-protection rights and dispute-resolution mechanisms available under applicable law, disputes arising from these Terms or your use of KiviKartt.shop will be subject to the jurisdiction of the courts located in:

[Hyderabad, Telangana, India]

Nothing in this clause is intended to deprive consumers of any mandatory rights or remedies available to them under applicable Indian law.