Refund policy

Return and Refund Policy

At KiviKartt.shop, we want you to feel confident when shopping with us. If your purchase doesn't work out, this policy explains when returns, replacements, exchanges, and refunds may be available.

1. Return Eligibility

To be eligible for a return, the product should generally:

  • Be returned within the applicable return period stated below.

  • Be unused and in its original condition.

  • Include original packaging, labels, tags, accessories, and other included items where applicable.

  • Include proof of purchase or a valid order number.

  • Not have been damaged through misuse, improper handling, or normal wear and tear.

Some products may have additional return conditions due to their nature.

Nothing in this policy is intended to restrict any consumer rights or remedies that cannot legally be excluded under applicable Indian law.

2. Return Timeframe

You may request a return within 7 days of receiving your order, unless a different period is specifically stated on the product page or at checkout.

Please contact us as soon as possible if you receive a damaged, defective, incorrect, or incomplete product.

Return requests submitted after the applicable return period may not be accepted unless required by applicable law.

3. How to Request a Return

To request a return, contact us at:

Email: kivikartt5@gmail.com

Please include:

  • Order number

  • Product name

  • Reason for the return

  • Photographs or video, where relevant

  • A brief description of the issue

We will review your request and provide return instructions if the product is eligible.

Please do not send a product back before receiving return instructions from us.

4. Refund Process and Timing

Once an approved return is received and inspected, we will notify you whether the refund has been approved.

If approved, the applicable refund will generally be initiated to the original payment method.

Refund processing may take approximately 5–10 business days after approval, depending on the payment provider, bank, or financial institution.

Shipping charges may be refundable in cases such as receiving a wrong, damaged, or defective product, subject to applicable law and the circumstances of the order.

We will not use unreasonable delays to withhold a refund that is otherwise due.

5. Exchanges and Replacements

Where available, we may offer an exchange or replacement for:

  • Damaged products

  • Defective products

  • Incorrect products

  • Products that are missing components

An exchange may also be available for eligible products where the requested replacement is in stock.

If the replacement product is unavailable, we may offer an appropriate alternative or refund, subject to applicable law and the circumstances of the order.

6. Damaged or Defective Products

If your product arrives damaged or has a manufacturing defect, please contact us within 48 hours of delivery where reasonably possible.

Please provide:

  • Your order number

  • Photographs of the product

  • Photographs of the packaging

  • A description of the damage or defect

  • Video evidence where it helps demonstrate the issue

We may request additional information to help us investigate the claim.

If the product is confirmed to be damaged, defective, or incorrectly supplied, we will provide an appropriate remedy, which may include a replacement, exchange, repair where applicable, or refund.

We will not require you to bear return shipping costs for a product that is confirmed to have been supplied damaged, defective, or incorrectly.

7. Non-Returnable Items

Certain products may not be eligible for return because of their nature or applicable legal restrictions.

Examples may include:

  • Personalized or customized products

  • Perishable goods

  • Products that cannot be returned for hygiene or health reasons after opening

  • Products specifically identified as non-returnable on the product page

  • Items damaged after delivery through misuse or improper handling

  • Gift cards or digital products, where applicable

This list is not intended to remove any return, replacement, refund, or other consumer rights that apply under Indian law.

8. Return Shipping Costs

For a change-of-mind return or return for reasons unrelated to a product defect, incorrect product, or fulfillment error, the customer may be responsible for return shipping costs, where permitted by applicable law.

If the return is due to:

  • A defective product

  • A damaged product received in transit

  • An incorrect product

  • A missing or incomplete item

we will generally cover or reimburse reasonable return shipping costs where the claim is confirmed.

We will provide specific return instructions when your request is approved.

9. Products Damaged After Delivery

Returns may be refused where a product has been damaged after delivery due to misuse, accidental damage, unauthorized modifications, improper installation, or failure to follow reasonable product-care instructions.

This does not affect rights available to you under applicable consumer-protection law.

10. Refund Exceptions

A refund may not be available where:

  • The product is outside the applicable return period.

  • The product has been used or damaged beyond what is reasonably necessary to inspect it.

  • Required components or accessories are missing.

  • The product was damaged through misuse or improper handling.

  • The return does not meet the applicable product-specific conditions.

Where a return is not eligible, we will explain the reason to you.

11. Order Cancellations

If you wish to cancel an order, contact us as soon as possible at kivikartt5@gmail.com with your order number.

We will try to accommodate cancellation requests received before processing or dispatch. Once an order has been dispatched, cancellation may no longer be possible and the order may instead be handled under the applicable return process.

12. Contact Us

For return, replacement, exchange, or refund requests:

KiviKartt.shop
Email: kivikartt5@gmail.com

Please include your order number whenever contacting us about a return or refund.

We are committed to handling genuine issues fairly and resolving them as quickly as reasonably possible.

Important: This policy is intended to be customer-friendly while preserving rights required under applicable Indian consumer-protection law. Product-specific return restrictions should be clearly disclosed before purchase.